Privacy Policy

Recall Settlement LLC respects your privacy. This Privacy Policy explains what information we collect when you use recallsettlement.com, submit information, book a consultation, upload documents, opt in to receive text messages, or contact us, how we use that information, how we share it, and the choices you have.

Information We Collect

We collect information you provide directly, including when you complete a form, request a review, book a consultation, upload documents, opt in to receive text messages, or otherwise contact us. This may include:

• Your name, phone number, email address, mailing address, and contact preferences;
• Information about your vehicle, including make, model, model year, purchase or lease status, purchase or lease location, recall status, warranty history, repair history, current possession, payoff or lease information, and related details;
• Information about your situation that you choose to share with us;
• Documents or details you submit in connection with a review, including purchase or lease agreements, registration, recall notices, repair records, payoff statements, lease statements, or other documents;
• Scheduling information, appointment history, communications with us, and records of your inquiry;
• If you opt in to receive text messages, your mobile number, SMS consent status, opt-in source, opt-in date and time, and related text-message records.

We may also collect technical information automatically when you visit the site, including your IP address, browser type, device information, pages viewed, referral source, approximate location, and similar usage data. This may be collected through cookies and similar technologies.

How We Use Information

We use the information we collect to:

• Respond to your inquiry and communicate with you about your requested review;
• Help gather and organize information about your vehicle recall, warranty defect, potential refund, buyback, or other recovery path;
• Schedule consultations, send appointment confirmations, send reminders, request documents, and follow up about your review;
• Contact you by phone or email about your inquiry, eligibility review, scheduling, document collection, reminders, and related services;
• Send text messages only if you opt in to receive them;
• Operate, maintain, secure, and improve the site and our services;
• Maintain records, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

Text Messaging and Mobile Information

How We Share Information

We may share information as follows:

• Service providers. We use vendors and subcontractors that help us operate the site, manage inquiries, schedule consultations, store records, provide customer support, analyze site performance, and communicate with you. They may process information only to provide services to us.
• Text-message providers. If you opt in to receive text messages, we may use aggregators and providers of text-message services to deliver those messages. Text messaging originator opt-in data and consent will not be shared with any third parties except for aggregators and providers of the text-message services.
• Legal and safety reasons. We may disclose information if required by law, to respond to legal process, to enforce our terms, or to protect the rights, property, or safety of Recall Settlement LLC, our users, or others.
• Business changes. If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

We do not sell, rent, or share your mobile phone number, mobile information, or text-messaging opt-in data with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking

The site may use cookies and similar technologies to remember preferences, understand how the site is used, improve performance, and support analytics. You can usually adjust your browser settings to refuse cookies, although some site features may not function properly.

Data Security and Retention

We use reasonable measures designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as needed to fulfill the purposes described in this Privacy Policy, respond to your inquiry, provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Your Choices and Rights

You may request to access, correct, or delete personal information we hold about you by contacting us using the information below.

You may opt out of text messages at any time by replying STOP to any text from us. You may opt out of marketing emails, if any, by following the unsubscribe instructions in those emails or contacting us.

Depending on where you live, including if you are a California resident, you may have additional privacy rights under applicable law. These may include the right to know or access certain personal information, request correction of inaccurate information, request deletion of personal information, request information about certain disclosures, and opt out of certain uses or disclosures.

California law may use the terms “sell” and “share” in specific ways. Recall Settlement LLC does not sell personal information for money. Any California privacy rights described in this section do not change our mobile-information policy: we do not sell, rent, or share mobile information, mobile phone numbers, or text-messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

We will respond to valid privacy requests as required by applicable law. We may need to verify your identity before completing a request.

Children’s Privacy

The site is not directed to children under 18. We do not knowingly collect personal information from children under 18.

Third-Party Links and Services

The site may contain links to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of any third party. Accessing third-party sites is at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date above. Your continued use of the site after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at: